Inquiries About General Team Orders


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Questions About Online Stores

If you are interested in setting up an online store for your team, please click here.

Can I place an order after the deadline has passed?

No. Once the online store is closed, no orders can be accepted - no exceptions. Please understand, we have to be very strict on this as any exception would delay the delivery of the entire team's gear. Once the deadline has passed, there are many moving parts (ordering, inventory control, shipping, printing, embroidering, and much more) that can not be delayed or interrupted. 

What's the best way to determine my size?

On your store's page, there are links to the appropriate companies sizing charts. These are the best way to ensure proper size and fit. Check them out, if you still have questions feel free to call and speak to an employee who can recommend their best suggestion.


Are exchanges or returns offered?

No. Please understand that each garment is produced specifically per each order. Once the deadline has passed, no order alterations, exchanges or cancellations can be made for any reason. Additionally, no returns can be made for any reason.​ This includes any alteration  or cancellation of the season due to COVID-19.

When will I get my gear?

Each store is different, but the delivery date is determined by your coach/organizer. The delivery date (and method) is likely on your specific store's page, but if not, please reach out to your coach/organizer and they'll let you know!

How do I know if my order went through?

Once an order is submitted, you'll see our confirmation page. It'll show your order number and some order details. You will also receive a payment confirmation to the email address used throughout checkout. 

Do I need a PayPal account to pay?

No. Although you are welcome to pay with a PayPal account - PayPal is simply our credit card processor. From your cart, click pay with PayPal and follow the on-screen directions to pay with you credit card.